Win11 Casino Privacy Policy – Our Commitment to Protecting Malaysian Players' Data

1 Introduction and Scope of This Policy

Win11 Casino ("win11", "we", "Platform") takes the privacy and personal data protection of its members seriously. This Privacy Policy has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how we handle the personal information you provide when using the win11 platform.

This Policy applies to all individuals who:

• Registering an account on the win11 platform.
• Accessing or browsing the win11 website, even without registering.
• Using any service, feature, or game offered by win11.
• Interacting with the win11 customer support team through any communication channel.

By continuing to use the win11 platform after reading this Privacy Policy, you acknowledge that you understand and agree to how we handle your personal data as described herein.

2 Personal Information We Collect

Win11 collects your personal information through several means. Below are the types of information we collect and the purposes for doing so:

Win11 may also receive information about you from legitimate third-party sources, such as identity verification service providers, in the context of anti-money laundering (AML) and know-your-customer (KYC) compliance.

3 How We Use Your Information

Win11 uses your personal information for legitimate and transparent purposes. Below is a comprehensive list of how your data is used:

• Account management: Creating, verifying, and managing your player account on win11, including a secure login process.
• Transaction processing: Processing your deposits and withdrawals in MYR (RM) via your preferred Malaysian payment method.
• Identity verification (KYC): Verifying that you meet the minimum age requirement of 18 years and confirming your identity in accordance with anti-money laundering legal requirements.
• Gaming service provision: Enabling you to access and enjoy all games on win11, including slots, live casino, and table games.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support in Bahasa Melayu.
• Service communications: Sending you important notifications regarding your account, transactions, and changes to win11's services.
• Marketing (with your consent): Sending information about win11 promotions, bonuses, and exclusive offers – only if you have given your consent to receive marketing communications.
• Platform enhancements: Analysing aggregated, anonymised usage patterns to improve the playing experience, interface design, and overall performance of the win11 platform.
• Legal compliance: Fulfilling the legal obligations imposed on win11, including reporting requirements to the relevant authorities in Malaysia.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, or any misuse of the win11 platform.

Win11 only uses your data for the purposes stated above. Should we wish to use your data for a new purpose that differs from the original, we will notify you and seek fresh consent where required.

4 Sharing of Information with Third Parties

Win11 does not sell or rent your personal information to any third party for marketing purposes. However, we may share your information in the following limited circumstances:

• Payment service providers: Necessary information is shared with legitimate payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers (Maybank2u, CIMB Clicks) solely for the purpose of processing your financial transactions.
• Game provider: Minimum technical information required is shared with win11's game software providers to ensure games function correctly and fairly.
• KYC service provider: Your identity information may be shared with certified third-party identity verification service providers for regulatory compliance purposes.
• Legal authorities: win11 will disclose the necessary information to police authorities, courts, or Malaysian regulatory bodies when required by law or to assist with criminal investigations.
• Business transfer: In the event of a merger, acquisition, or sale of win11's assets, user information may be transferred as part of that transaction, with adequate prior notice given to affected users.

All third parties who receive your information from win11 are required to uphold security and privacy standards equivalent to or higher than our own. win11 conducts due diligence on all third-party partners before any data sharing takes place.

5 win11 Data Security Measures

Win11 continually invests in security infrastructure to ensure your personal data is always protected to the highest standard. The security measures we have in place include:

• End-to-end encryption: All data transmitted between your device and win11's servers is encrypted using 256-bit TLS/SSL protocol, ensuring your information cannot be intercepted in transit.
• Multi-layered access control: Access to player data within the win11 system is strictly limited to staff with a legitimate business need, with all access logged and continuously monitored.
• Secure data storage: Personal data is stored on servers protected by firewalls, intrusion detection systems, and strict physical access controls at certified data centres.
• Two-factor authentication (2FA): win11 offers two-factor authentication for player accounts as an added layer of security, reducing the risk of unauthorised access.
• Regular security audits: win11's security systems undergo regular audits and penetration testing by independent security experts to identify and address any vulnerabilities.
• Incident response plan: win11 has established security incident response procedures in place. In the event of any data breach, we will notify affected users and the relevant authorities within the timeframe required by law.

6 Cookies and Tracking Technologies

The win11 platform uses cookies and similar tracking technologies to enhance your experience and ensure platform features function correctly. Below are the types of cookies we use:

• Strictly necessary cookies: These cookies are essential for the win11 platform to function at a basic level – including login session management and account security. They cannot be disabled as they underpin the platform's core functionality.
• Performance and analytics cookies: These cookies collect information about how visitors use the win11 platform – such as the most frequently visited pages and time spent on-site. This information is collected in aggregate and anonymised form, and is used solely to improve the platform.
• Functional cookies: These cookies allow the win11 platform to remember your preferences — such as your interface language, favourite games, and display settings — to deliver a more personalised experience.
• Marketing cookies (with consent): These cookies are used to show you relevant advertisements and offers based on your interests and usage patterns. This type of cookie is only activated with your consent.

You may manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality or your overall experience on the win11 platform.

Win11 does not use intrusive tracking technologies or collect personal data without your knowledge beyond what is stated in this policy.

7 Data Retention Period

Win11 retains your personal information only for as long as necessary for the purposes outlined in this policy, or as required by applicable laws in Malaysia. The following are our data retention guidelines:

• Active account data: For as long as your account remains active on win11, and for the required period following account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of seven (7) years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• Customer support communication records: Retained for three (3) years from the date of last interaction for reference and dispute resolution purposes.
• Analytics and usage data: Aggregated and non-identifiable data may be retained for a longer period for service improvement purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications from win11.

Once the retention period expires or data is no longer required, win11 will securely delete or anonymise the relevant data in accordance with established procedures.

8 Your Personal Data Rights

As a win11 member, you have the following rights regarding your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact the win11 support team by email at [email protected] or via live chat. We will respond to your request within 30 business days.

9 Children's Privacy & Age Restrictions

The win11 platform is intended for adults aged 18 and above only. win11 does not knowingly collect or process personal information from individuals under the age of 18.

Should we discover that personal information belonging to a minor under the age of 18 has been collected without proper age verification, we will take immediate steps to:

• Suspending and closing associated accounts.
• Securely deleting all personal information relating to the minor from win11's systems.
• Taking further appropriate action in accordance with applicable law.

If you are a parent or guardian and believe your minor child may have registered an account on win11, please contact us immediately at [email protected] so that immediate action can be taken.

Win11 employs an age verification process during registration and reserves the right to request proof of age in the form of official Malaysian documents (MyKad or passport) at any time as an additional safeguard.

10 Links to Other Websites

The win11 platform may contain links to third-party websites or services that are not under win11's control. This Privacy Policy does not apply to those third-party websites or services.

Win11 is not responsible for the privacy practices or content of any third-party websites that may be accessed via links on our platform. We encourage you to read and understand the privacy policy of any third-party website before providing them with any personal information.

The presence of links to third-party websites on the win11 platform does not imply that win11 endorses or supports the content, products, or services of those websites.

11 Privacy Policy Amendments

Win11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or win11's service offerings. Any amendments will take effect immediately upon being published on the win11 platform.

When we make material changes to this Privacy Policy, we will notify you via:

• A clear notification within your win11 account upon login.
• Notification emails are sent to the email address registered to your win11 account.
• Display of a clear notice on the win11 platform's main page.

Your continued use of the win11 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy. It is your responsibility to review this Privacy Policy page periodically.

This Privacy Policy takes effect immediately and supersedes all previous versions. Last updated: 2026.

12 Contact win11's Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how win11 handles your personal data, please contact us through the following channels:

• Email: [email protected] – for privacy-related enquiries and personal data requests.
• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu via the win11 platform.
• Response time: win11 is committed to responding to all privacy-related enquiries within 30 business days of receipt.

When submitting any personal data request, we encourage you to include the following: your full name, the email address registered with win11, the type of request being made, and any additional relevant details to help expedite processing.